Adding A New Strand To Your Bracelet

We will be happy to add a new strand or name to your bracelet provided the bracelet was purchased from our company. Also, it is important to realize that adding a shiny new strand/letters to an older bracelet may look very different than the original strand/s. Depending on how well the bracelet was cared for makes a difference in the overall appearance. If we feel the bracelet will be noticeably different we will contact you before making any changes.

Discontinued Designs and Letter Beads Over the past few years many of our manufacturers have discontinued certain letter bead styles and beads we use in our designs. As a result we have had to discontinue or retire certain style letter beads and designs. If you need a repair or addition to one of these retired/discontinued designs, we will be uanble to provide that service. We apologize in advance for this situation but hope our customers realize it was not our choice to do so.

We do charge the following for the addition/changes:

Add the new strand plus materials-$60 for silver/$70 for two-toned designs plus the restringing fee below.
Add an extra name to an existing strand-$15 plus restringing fee below.

If 1 strand existing-$20 to restring
If 2 strand existing-$30 to restring
If 3 strand existing-$40 to restring
If 4 strand existing-$50 to restring

The entire bracelet must be cut apart and restrung to add the new name or strand, therefore we must charge to restring the existing strands and attach it to the new. We also charge $8 for ground shipping via UPS to return the bracelet to you.

Dangle and charm replacements are $5.00 per item. Clasp changes vary in cost from $8.00 to $10.00.

**Please be aware that we can not accept deliveries from Canada unless the return address is a US address. We can not ship to Canada or overseas.

*** We also insist that you measure your bracelet and provide the size to us in writing with your return. Lay the bracelet out flat and measure from end to end including the clasp. Please provide this length as the "original size". If you are changing the size, also provide the "new size". If a NEW size is not provided, we will remake the bracelet at the ORIGINAL size you provided in your letter.***

We accept Visa and Mastercard only as payment for the addition. Checks can not be accepted for this service. Please include your credit card number, expiration date, and the 3 digit CVV code with your return. Credit Cards will be billed to our parent company, keepsake family Jewelry.

You can ship your bracelet back to LJ McWilliams via UPS or INSURED US Mail with a Signature Required. We can not be responsible for lost or damaged packages. We prefer UPS if possible. Please package your bracelet properly. A box or padded mailer is necessary so the bracelet is not damaged in transit. Mail bracelet to:

LJ McWilliams, LLC
10890 County Rd 23
Fillmore, NY 14735

Please enclose a letter stating the new name and dangles you need, your name, address, phone number, email address and credit card information.

Additions take approximately 1 week to process. If you provide your email address with your return information, we will email you through USPS when the bracelet is being returned.

If you have any other questions, please email us or contact our office at 800-597-6499.

Thank you,
Linda McWilliams
Bead Trends.com
800-597-6499

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